It's 2011, do you know who your customers really are?

Happy New Year.  There is something truly exciting and profound about the start of a new year.  A sense of new found energy to channel emotional, creative and ethical intelligence....our sense of bigger purpose, causes and beliefs.  Like it or not, recent economic changes have had strong effect on all cultures and businesses.  This is a great time to ask your team, "where are the gaps in your current strategy and delivery systems in this New World Marketplace?". . .