Farnaz on Cultures and Archetypes, Multicultural Branding and Marketing, Negating Stereotypes, Redefining Archetypes, New Face of America, New World People, New World Companies, New World Strategies, New World Trends, New Realities, Women, Emerging Power

My Book Is Ready To Order Now

The New World Marketplace is here….!!!  I am so excited to give you the first opporunity to order your copy before the official release date.  Click here and you will be directed to my publisher’s link for my page.  We have made both paperback and ebook options available.

It will take another 60-90 days for my book to be released to all distribution channels, such as Amazon and Barnes & Nobles.  But you can order your copy today and you will receive yours in 7-10days.  I am planning pre-release parties and speaking engagements, so I may end up in your city soon.  And in the months ahead, after the official release, I will be traveling all over for book signings, so you can bring your copy in for a personal, heartfelt authograph from me.

It would mean a lot to me if you can forward this to all your friends, family and collegues, and post on your facebook and twitter pages.  In our new digital globe, success is defined by what friends say and “like”…..

Look forward to seeing you soon.

Warmest,

~Farnaz

Share

My Book Coming Soon….Value of Service


Happy New Year! Yes, I know….I am late for both my happy new year wishes and bimonthly blogs. Truth is, I’ve been busy finalizing production details with my publisher and gearing up for a busy season of consulting and speaking. But I wanted you to be the first to see the layout of my book cover: “The New World Marketplace – how women, youth and multiculturalism are shaping our future.”

I am super excited and will be rebranding my social media platform once the book is in the market in a month or so.  I will also provide updates on book signing events and speaking gigs, and hope to see you in my travels.

In keeping with my commitment to share a New World Marketplace update in each blog, I’d like to tell you a bit about how constant cost cutting during economic challenges can drive new product innovation and quality of service into the ground. While cost cutting is an important discipline in any business model, it should never be at the expense of quality and service—which are the revenue drivers. You can choose to drive profits from the front end, or the back end. Your call. But if you choose the latter, remember your competition is putting new products out in the market faster, and offering better quality and service. At the very best, you’ll end up as a mediocre company with mediocre products and services.
And how long do you think that will sustain you during a recession?

Earlier this month, I decided to end my 7 year love affair with my Audi TT and get a hybrid car. So you can just imagine the pushy sales tactics that I had to overcome online, and by phone just minutes after a click, before I even entered a car lot. I ended up with a Lexus hybrid CT 200h. Sure the product and price was the best fit for me, but it was the service that sealed the deal. Lexus products and prices are not that different than other high-end competitors, it is the service that is their strategic differentiation. Think about this: what type of price or cost do you allocate toward great service? OK, Audi didn’t have a hybrid, but I left because of their inferior service to begin with. Do you think I’m really that unique? And what if low-mid price brands offered luxury service? Wow…that will be one recession-proof brand….!!!

Gen Y’s strong affiniy for hybrid cars are leading us away from traditional vehicles. They also prefer cars that are an extension of their social media and digital lifestyle…and willing to pay for it. This is good to know regardless of what products you sell. It’s about keeping up with the pace of the New World Marketplace.

Share

How to reach the fastest growing Asian market: 10 tips to get started

When you look for a new doctor these days, how many Asian doctors do you find?  How many engineers, professors, venture capitalists, entrepreneurs and CEOs?  Did you know South Asians generally over-index the US National Average in just about every meaningful consumer category?  Are businesses ignoring the marketer’s dream come true?  What are the prejudices and biases that are holding companies back from reaching this higher income, more educated, larger families and growing market?

Check out these Census facts:

  • With 14.5 million Asians in the US, up 43% from the last census, Asians are the fastest growing minority group, very affluent and high educated, with household income 26% above Whites.
  • Asian Americans have the highest educational attainment of any group, 49% have at least a bachelor’s degree (vs. 28% US avg).  They also have the highest household income levels of any racial demographic at $65,637 (vs $38,885 US avg) with 28% exceeding $100K.
  • South Asian population has doubled in the last decade.  Indian population, specifically, has grown 70%.  And 67% of all Indians have a bachelor’s or higher degree.  Almost 40% have a master’s, doctorate or other professional degree, which is five times the national average.  1 in every 9 Indians in the US is a millionaire, comprising 10% of all US millionaires.
  • South Asian households are 29% larger than the national average.  And 93.6% speak English.
  • Although Iran is not technically considered “Asia” by Census, I’ll include for my loyal Persian readers: 51% of Iranian-Americans have a bachelor’s or higher degree, and 1 in 4 hold Masters or PHD.  An NPR report recently put the Iranian population of Beverly Hills as high as 20%.  Almost 1 in 3 households have annual incomes of more than $100K (compared to 1 in 5 US Avg).  According to a study carried out by the Massachusetts Institute of Technology, Iranian scientists and engineers in the US own or control around $880 billion.

So when you think or speak of multicultural branding or strategy, are you ignoring this fastest growing group?  What marketer wouldn’t want to reach a more educated consumer with higher income and larger families without a re-deployment of marketing dollars?

The 2010 census data reported, of the 27.3 million added to US population in the last decade, only 2.3 million were Whites.  While Hispanics accounted for well over half our gains, Asians made the next biggest contribution.  There is an absolute decline of white population under 18, as well as somewhat smaller decline of black youths.  Hispanics, Asians, and multiracial children accounted for all of the net growth of nation’s youth.  And I believe the Asian numbers are under-reported through Census, since there is a big debate about race versus ethnicity.

The world “Multicultural” was intended to represent a mosaic of different cultures in one platform.  But somehow it became a buzzword limited to initiatives toward Hispanics, as “Diversity” did the same with African Americans.  That’s why I coined the phrase “New World Marketplace” to represent a new type of customer-influencing mainstream culture. It’s important to recognize that various multicultural values have now become part of the fabric and reality of American society.

Here are 10 easy tips to get started that will apply to all multicultural branding and positioning:

  • Learn how much of your current sales volume is being generated by multicultural customers.  It may be more than you think.
  • Then, learn exactly what demographic groups you could and should target for your products and services.  How much sales potential in each market?
  • Get to know your existing and new targets.  You can only do so by spending days in the life of your customers.
  • It all starts with the great product, which transcends all cultural differences.  Make sure you have the right product and services and you are speaking to the needs and values of the customers who are actually buying them.
  • Research and research more.  Not just about product attributes, but also about how your new customers want to feel and be treated as a part of the totality and oneness of the market.
  • Consult with experts.  I am one of so many.  Learn to use the right cultural symbols to avoid offending the very people you’re trying to attract.
  • Sharpen your sensitivity to cultural standards and taboos.  Dig deeper into the values and beliefs and leverage on “shared” values.
  • Avoid all stereotypes and clichés.  Design your marketing materials to depict multicultural customers in a wide variety of roles.
  • Include a multicultural budget in your 2012 budget.  Link compensation to multicultural performance for the sake of profit growth.
  • Be authentic, honest, respectful and consistent.  Once you open the doors to build the relationship, stay the course to maintain the relationship.

 

Share

Are American Businesses Behind the Curve or Ready to Shift from Prejudice to Profit? 2010 Census Data Reveals New World Marketplace Has Already Arrived

Atlanta (May 2, 2011) – There is a $2 trillion marketplace that is up for grabs, and according to the 2010 US Census results, this market can only be defined as multicultural. The question is whether US businesses are ready and willing to make the changes necessary to take advantage of this critical demographic shift. From an aging white population to a growing youthful multicultural market where women have become key players, businesses that can adapt to this “New World Marketplace” will find themselves leading the way, while those holding onto traditional prejudices will falter. (more…)

Share

Is your business retail ready for new multicultural customers?

Everyday businesses across America open for business. Who is walking through the door has changed significantly. We’ve had a decade of rapid multicultural growth, aging whites and housing boom and bust. Is your business ready to serve the needs of the New World Marketplace customers in this transformational decade?

Here are some shocking facts recently released by 2010 census:

  • Hispanics now account for more than half of the US population increase over the last decade…a new milestone: 50 million, or 1 in 6 Americans. Among US children, Hispanics are already 1 in 4 of all newborns.
  • More than 9 million Americans checked more than one race category…up 32% from 2000…a sign of multiracial growth.
  • Hispanics and Asians are the two fastest growing demographic groups, increasing about 42% from 2000…Asians for the first time had the largest numeric gain than African Americans.
  • Multiracial Americans are on track to increase by more than 25%.
  • What’s even more shocking is that most companies still define “multicultural branding” as African American marketing…or if they are a bit more progressive, African American & Latino event sponsorships with possibly a small percent of ad budget. Really? Think again!!!

Here are a few frameworks to consider:

  • Re-evaluate your core target. What is “General Market” afterall?
  • Consider business models that capitalizes on motivations and attitudes with multicultural dimensions.
  • It is no longer about degree of acculturation and melding with the mainstream culture. It is now about influencing , shaping and defining it!!!
  • Dig deeper into the values and beliefs of your new multicultural customers….how they live, love, play…what they fear, resent…why they consume what they do. This goes beyond common held assumptions found in research questionnaires.
  • Choose an “emotional space” to create a meaningful relationship with your multicultural customers….choose how you’d like your multiculti customer to feel after walking into your business. It’s an outside/in mindset.

The key to the kingdom is changing hands. Multiculturalism is now the rule, not the exception. Take time to really understand your new customers, who are the potential growth that is walking in your door.

 

 

Share

6 easy tips to remember…

1. Value should really be defined as the ability to exceed the needs and expectations of your changing customers….penetrating the built-in resistance to commit.
2. When it comes to innovation, customer is not always right. Let’s face it…do they really know what they want next?
3. Use research to better understand your customers and how they interact with your products – not asking them what they want or what should come next. Do you really expect them to tell you that they want you to make lots of money from them?
4. Don’t use data to replace insight….data doesn’t tell you what to do, insight does.
5. Deliver a kick-ass product, and be honest. Authenticity is the branding era of the New World Marketplace.
6. Be clear on your product differentiation…. Zappos primary product is service, not shoes.

Share

What is the “New World MarketPlace”?

The New World Marketplace is where people and technology come together.  It’s the pace of change, shift, complexity and series of critical demographic junctures.  It’s a multicultural society where “we” is getting trickier to define in terms of race, ethnicity and religion.  It’s a place where cultural shifts create long-term evolutionary changes.  It’s where globalization has blurred traditional boundaries.  It’s the path forward to the “next society” where it’s all about managing the velocity of this transformation.  It’s a world where leaders and organizations must learn faster than this velocity to succeed and grow.  It’s a world where insights and foresights matter, and relationships are based on a shared reality that is much softer and more intuitive.

It’s a New World where China is soon becoming the #1 English speaking country in the world.  This means (more…)

Share