Trust is a universal need in all relationships, isn’t it? The degree of importance may vary from one person to the next, but we all need trust in all aspects of our relationships. It is the most cherished need, and it is the bond that holds all other values together. It is the belief that someone or something is reliable, dependable, good, honest, etc. It is our natural state….how we expect things to be.
It is true that some people are more trustworthy than others—and some are regarded as having trust issues based on past experiences–regardless, it is an earned process that can only be achieved when we’ve had a chance to feel it with all our senses, test it, and experience it. And over time, once trust is build, we can endure the other tests of the ages.
The irony about trust is that it takes a long time to build, but only a few minutes to destroy.
How do you build it? Simple. Meaning what you do and say….and saying and doing what you mean. I believe we can build on this by three qualities: honesty, integrity and consistency. Trust is the strongest ground to stand upon.
I always say that at the end of each business line, there is a person who is motivated through beliefs and values–and so it is a relationship, no different than all our other relationships. Building business strategies and branding messages around trust and communicating it is no different than building trust in any personal relationships.
Here’s a short excerpt from my book: “Our beliefs grow from what we see, hear, experience and think about. Beliefs manifest themselves in what we say and do, our actions being the actual, physical expression of these abstract ideas. They are the basis for decision making, and they drive consumption behavior for businesses. They are how we communicate and relate with others. Our values stem from our beliefs, and are widely shared and rarely questioned. Values are about how we think things or people should be in terms of qualities and guiding principles that are important to us.”
The values that build trust are honesty, integrity and consistency. Other important values such as, empathy, compassion, faithfulness, acceptance, etc, are also important and may contribute to trust, but I don’t believe they are the foundation. If I can be honest that I’m not accepting of someone or something, you can trust that I mean what I say. If you are honest and consistent that you are not empathic, I may not like you, but I will trust that you mean what you say and will do as you mean. When you are honest, speak the truth—or admitting even when you lie—and you do that consistently, you can become trustworthy. People will start believing “trust” in you, even if they don’t like what they hear. Trust has nothing to do with being liked or even loved.
The same is true in your business relationships–internally with each other and with your consumer. If you are honest with your employees and customers, speak the truth even when it’s difficult, practice integrity and moral principles, and you do that consistently, you will build trust.
And once you have trust, you will have loyalty. Smart business leaders know that you can’t pay enough to buy loyalty from a customer or a valued employee. Trust breeds loyalty, and loyalty creates brand ambassadors. Let’s face it….your new world customers, specially millennials and women, are less trusting and more skeptical of advertising. They will trust something if someone else has approved or testified for it. In The New World Marketplace, when companies are thinking about building trust, they need to consider the group dynamics that impact individual beliefs and decisions.
Trust is not the only value that leads to relationship success. But building trust is the foundation, and should be the starting point. In all relationships. It builds character and brand ID. The New World Marketplace is about embracing human relationships and their values.
If you liked this message, please share with others….
Yes, it’s time to talk about Gen Z. For those of you following my work and blogs, you know that since 2010, I’ve focused the youth cultural shifts on Gen Y, aka Millennials. It took a while before leaders and organizations identified Gen Y as talent issue on fire, and executives fretting over what they call an entitled lazy generation of workers. You can find myriad of blogs and research studies I’ve done about this generation on my web site (or in my book)…but at the very least, be sure to read this one negating stereotypes about Gen Y that I wrote in 2012.
But this blog is not about Gen Y. It’s about a new generation growing up behind the scenes, post-millennials, born starting mid-90s to 00’s, called Gen Z….aka iGeneration or iGen (a nod to Apple’s i-products?) You can almost call them the YouTube generation since ~60% of them are watching YouTube almost every day (5+days/week). Some call them screen addicts. I know my sister has to have strict house rules around “screen” time. This generation makes up a quarter of the US population and by 2020 will account for 40% of all consumers. In the next 3 years, some will start graduating from college and enter workforce. And they have new values and ideological power very different than Gen Y.
I called Gen Y the Harry Potter generation. Gen Z is more like a Hunger Game generation, overcoming all obstacles for a brighter future. According to 2015 Census, 1/3 of millennials live with their parents. They entered the workforce during recession, which affected their ability to launch. Gen Zs are growing up in healthier economy and will be on hot demand as they have more options. They are already out there, curious to learn and gain work experience. My 7-year-old niece is constantly talking about how to make money and her long term plans on what to buy. This generation is exposed to so much through technology, they’ve learned to sort through and absorb extensive amount of information, as their options are limitless but their time is not. As a result, they are growing up faster and faster. Unlike Gen Y that delayed major adulthood milestones, Gen Z will be ready to cut loose and take over in their early 20s….they are far more independent. This is partly due to adverse affects of helicopter parenting of Gen Y, and Gen Z having been given more space. Growing up amid major innovation and social change, Gen Z is not as fearful about the future, either.
So whether you have teenage kids, curious about social and cultural change, or gearing up your future recruitments practices and marketing strategies for your businesses, it’s time to learn about Gen Z.
Here are a few key highlights just to get you started:
- Also known as The Pluralist Generation (abbreviated as Plurals), a name coined by marketing firm Frank N. Magid Associates, they are the most diverse of any generation in the US: 55% Caucasian, 24% Hispanic, 14% African-American, 4% Asian, and 4% are mixed race.
- Multiracials represent the fastest growing population cohort in the US, which means Gen Z families come in all shapes and colors. (see new multiracial face of America.)
- Plurals exhibit positive feelings about the increasing ethnic diversity in the US,and they are more likely than older generations to have social circles that include people from different ethnic groups, races and religions. (Wikipedia)
- Gen Ys are known to be optimists and dreamers. Gen Zs are realists and pragmatic. Although they are more entrepreneurial, they realize that may not be pragmatic. They don’t want to be like Millennials and don’t want to repeat their mistakes.
- According to Pew, nearly three-quarters of Zs aged 13-17 (74%) believe that everyone should be treated equally, regardless of gender, sex, or race. Most see no problem with women playing traditionally male sports (68%) or with boys playing with dolls (57%). This new generation of youth has a different perception of gender roles. They are more fluid and less defining.
- Millennials were the first generation of youth with a majority to openly support gay rights. Gen Zs see a need to achieve the same degree of acceptance and equality for transgender community.
- According to Census, they live in multi-generational households, so they are sharers and have greater respect for elders.
There is lots more…this is just a starting point with cultural shift. And yes, you will see a lot more blogs coming your way about this generation. But what does all this mean for your businesses? Frankly, filling the talent pipeline has never been so critical now that the US (and most of the globe) is facing skill gaps in most industries. So businesses should start thinking about shifting recruitment and marketing strategies. No more long drawn-out recruiting process…this generation will have lots more options. Gen Z is influencing more moms for purchase patterns too, so they also have major marketing influence. Global, social and technological, this generation doesn’t just represent the future, they are creating it.
Last year marked the first year in the US history where majority of children under 9 were non-white (50.8%). And Nielsen reported that multicultural non-whites represented 92% of the population growth in the US between 2000 and 2014. This is clearly transforming the US mainstream, and most telling about our nation’s future economically, socially, and politically. And it’s nothing to fear but lots to celebrate. If it weren’t for the multicultural growth, US economy will face the same challenges many European countries currently face, with declining population. This is not just population growth…it is consumer buying power for economic health….it is future talent, as well as political and social norm. (Click here to see American diversity by generation.)
It is, or at least should be, transforming how marketers and advertiser use culture to connect to existing and future customers. Cultural relevance will be the new branding era in the years to come. Mark my word. Multicultural consumers are empowered and culture-driven, maintaining their cultural heritage while seeing themselves as part of the new mainstream. Nielsen calls this an ambicultural identity—the ability and willingness to function competently in two cultures—simultaneously maintaining cultural heritage while seeing themselves as equally American. (I can personal testify to this, since I am truly ambicultural myself.) More importantly, multicultural consumers over-index on a wide range of products and services. They tend to be younger, trendsetters and tastemakers, expressive and inclusive.
The Nielsen report, The Multicultural Edge: Rising Super Consumers, reports $3.4 trillion multicultural buying power in the US today. Hispanic buying power is projected to be 1.7 trillion in the next four years (by 2019), 1.4 trillion for African Americans and 1 trillion for Asian Americans. The report identifies multicultural Super Consumers, which refer to the top 10% of households who drive at least 30% of sales, 40% of growth and 50% of profits of any consumer product category. And suggests that by understanding the cultural essence that drives multicultural super consumer behavior today, marketers and advertisers can better understand future market trends.
Since they are younger, they comprise a disproportionate share of categories, such as dairy, baby food/diapers, laundry supplies/detergents, school supplies and other family goods. Multicultural consumers gravitate to brands, products and activities that reinforce their cultural roots. Interestingly, these behaviors are affecting the purchase behavior of non-multicultural consumers, too….making many multicultural categories very mainstream, such as hot sauce, tacos, pizza, sushi, soul food, and other once-ethnic foods that have become as ubiquitous as apple pie and hot dogs. (I think we’re headed that way with Korean tacos and Indian somosas.) We’ve been seeing the multicultural influence in music, fashion and sports for years now.
When I speak of multiculturalism, I never exclude Whites….they have and will always be a major part of multicultural consumers and societies. But for statistical purposes, please note that US Census Bureau defines multiculturalism as being composed of several different race categories – Black, American Indian, Pacific Islander, Other, and Two or More Races, including Hispanics (which is an ethnicity, not race). With that in mind, Multicultural consumers are the fastest growing segment of US population, over 120 million strong and increasing by 2.3 million per year. Currently 38% of the population but expected to become the numeric majority by 2044. But interestingly, EthniFacts research showed, based on a series of more dynamic factors such as mixed-race marriages and families, that the tipping point was actually August 2014.
Gone are the days you can look at each ethnic group individually for your brand strategies. Diversity and multiculturalism is so much more blended and dynamic than cultural silos.
Net, net, understanding how purchase patterns and behavior preferences are driven by multicultural values, beliefs and lifestyles is and will be the key to the total market growth in the near future. While each ethnicity and race have their own unique cultural nuances, the key, I believe, is to leverage commonalities in beliefs and values and embrace the inclusion in the new mainstream….understand and embrace the ambicultural essence of this growing population. Google realized this growth opportunity when they reported 66% of digital Hispanics responding to online ads vs. 47% of general market consumers. And, surely, they conducted a study with Ipsos letting everyone know the considerable growth in Spanish language search queries across many industries (retail +210%, telecom +107%, health +80%, skincare +75%, food +70%, autom0tive +65%, beauty +65%). This wasn’t done just to show the role of culture and language online….it was means to celebrate growth for Google in the years to come.
Last month, I wrote a blog about the profit potential of multicultural leadership and company performance. You would think that leaders will, or should, know that their senior team needs to represent The New World Marketplace…. but unfortunately, that isn’t so. Click here to read about how diversity yield to higher financial returns.
Now ask yourself, do you really know who your existing and future customers are? Can you imagine what the future leaders of our nation will look like? Are you ready to forsake your past prejudices and orthodoxies for the sake of growth?
The time is NOW….!!!
Love to hear your thoughts on the comment section below….. and if you like this blog, please click share.
Big Generational Shift: Gen Y women possess new world leadership qualities and will break the glass ceiling
In The New World Marketplace, businesses are redefining the new leadership skills and capabilities required for building and sustaining successful and profitable businesses. And Gen Y women have a natural advantage in contributing to this new leadership construct.
All the research I’ve done over the years suggests that Gen Y women are far more career focused, confident of themselves, have clear views on equality of men and women at workplace as well as at home, and have demonstrated that with passion and commitment with their families, versus prior generations. They are able to grow successfully with the progressive organizations and make a significant impact.
But don’t take my word for it. A McKinsey report shows that companies with gender-balanced executive committees have a 56% higher operating profit compared to companies with male-only companies. Another study conducted by Catalyst shows a 26% difference in return on invested capital between companies with 19-44% women board directors as compared with those who had no women on their boards. Hence increasingly businesses are working towards hiring and retaining larger percentage of women in their workforce.
Why are women contributing to higher success? These studies indicate reasons through women’s unique characteristics that businesses can benefit from namely, multitasking, paying attention to detail, conflict resolution, ability to deal with fuzziness, flexibility and creativity required for problem solving. These are some of the key capabilities in demand today as businesses are redefining the new leadership capabilities required for building and sustaining successful businesses.
Those of you reading my blogs regularly know that I stand against stereotyping based on gender. So, I must add that men possessing these qualities are and will be just as successful of leaders as women—yet, it’s hard to dispute that women in general, and Gen Y women in specific, have a natural inherent advantage with these qualities and are not afraid to express them.
This article suggests that another significant factor that makes Gen Y women stand out is the fact that they have embraced digital technology with ease. They are savvy consumers of technology and are certainly more comfortable with gadgets and devices as compared to Gen X women and on par with Gen Y men. Technology has played an important role in liberating Gen Y women from lack of awareness and exposure to the world at large and making them more confident. IT/ITES industry in India has close to 30-35% Gen Y women as part of the workforce competing for prime career opportunities impacting the global corporations with their technology prowess.
And of course, you’ve heard me say for years that Gen Y women view success as being able to shape their own path and future. Sure, they like to get married and have kids, but not at the same rate as previous generations, and certainly not at the expense of their career and social/cultural equality with men.
So, here’s the big question: Will Gen Y women be first to break the glass ceiling? Research predicts YES….!!!
We keep hearing from feminist leaders that despite all the empowerment initiatives out there for women, at the current rate, we will never close the gender gap in business leadership. And I’ve been saying all along that is not true….not at the current rate of women in mid-management levels, rapid rate of retirement for baby boomers, and the business cultural shifts we are experiencing. Now, there is research from global talent solutions company, Hudson, supporting my prediction and proving that women in their twenties and early thirties will be the first generation to break the glass ceiling.
According to the results, which analysed 28,000 psychometirc tests across 20 different countries, Gen Y females scored 18% higher than Gen Y males on organization, 10% higher on people skills and 12% higher on social confidence. When compared to Baby Boomer males, the difference in skill areas became more acute: Younger females ranked 16% higher on people skills, 22% higher on social confidence and 21% higher on ambition.
As it relates to traditional leadership skills, this research shows baby boomers were 28% more decisive than Gen Y….and Gen X 13% more strategic than Gen Y. I think this is certainly correlated to age and experience on the job.
The need for persuasive, confident and extravert leaders has been replaced by socially confident and organized bosses, who have the people skills to manage the shifting demographics of tomorrow’s workforce.
Simply look around, and you will see that today’s workforce is truly multi-generational. This is a global phenomenon. And with the rapid rate of retirement of baby boomers, the work force is being replaced by a generation with huge psychological differences and gender balance. And once again, the leadership attributes found in Gen Y women display attributes of tomorrow’s leaders.
It’s true that 80% of executive directors on the boards of the FTSE 100 may currently be male, but the findings of this research show that, as business practice continues to evolve and progress, Gen Y women are better placed than ever before to position themselves at the top of businesses over the next decade and possess all of the right skills to help them navigate a technologically data-driven future.
“With their chart-leading altruism and optimism, and their progressive people skills, these women will lead by laying out a vision and welcoming those who want to take part,” the report said.
The New World Marketplace leaders and bosses will look very different than the leaders and the bosses we have today. They must understand these disruptive cultural and demographic shifts and support the generational evolution.
Are you ready to shift in 2015?
Not all trends in The New World Marketplace are positive and cheerful. But it’s important to share all trends and forces–positive and negative. I believe the first step in creating social and cultural change is always awareness and knowledge. And perhaps if we knew that we’re all in this together, socially and economically, we will take necessary steps in changes for the better.
Last year I wrote a blog, when you think poor do you think Black or Hispanic? It contained important research with social and demographic shifts in poverty and cautioned broad-stroke depictions of race by marketers. Since then, there has been enormous amount of focus and research about geography and demographics of poverty in America. Negating so many stereotypes.
Let’s start with top line headline. Brookings Institute reports that in 2012, the number of people living below the federal poverty line ($23,492 for a family of 4) remains stuck at record level of 40%. Yes, that’s more than 1 out of 3 people. Between 2000 and 2008-20012, the number of people living in these distressed neighborhoods of 40%+ poverty, grew by 5 million (or 76%) to 11.6 million. This is big. The nation’s 100 largest metro areas have 70% of all these distressed census tracts. One in four (23%) lived in big cities in 2008-2012, compared to 6.3% in suburbs. But suburban communities experienced the fastest pace of growth in these areas…almost 3 times the pace.
If we also look at high poverty rates between 20-40%, cities grew by 21% to 5.9 million, while suburbs more than doubled growing by 105% to 4.9 million. All together, the growing prevalence of distressed and high-poverty neighborhoods in suburbs meant that 38% of suburbanites lived in tracts with poverty rates of 20% or more (up from 27% in 2000).
Suburbs in the sun belt experienced some of the steepest increases in concentrated disadvantage. Atlanta ranked in the top 3. Click here to see the table and complete report. There is also an interesting research by Raj Chetty and others, which explains the rapid rise of poverty in Atlanta caused partly by its already pronounced levels of racial and income segregation. Surprised? I wasn’t. I lived there for 9 years.
There are also demographic shifts with these poverty rates. This new report shows lower-poverty neighborhoods became somewhat more diverse –but still largely white. In contrast, higher-poverty neighborhoods became more white–although still largely minorities. This is effecting everyone despite the race. And the fact that so many of these residents are located in suburbs only adds to the challenge and the need for urgency, because these communities are ill-equipped to deal with these needs. This report suggests that ignoring the growth of suburban poverty runs the risk of creating new areas of concentrated poverty.
These new poverty findings have huge business and social implications, specially for retail businesses relying on trade area demographics for transactions.
In another Brookings report, I found that it is not just the fact of being born poor that heightens the risk of staying poor, but inadequate education, race and family stability. These three factors top inabilities for social mobility. A child raised by a poor unmarried mother has a 50% risk of remaining stuck in poverty and just a 5% chance of making it to the top. Even crueler odds (54% and 1% respectively) face those who fail to complete high school. And we are still reminded by the stain of racism, even with an African American President, with black children living in the poorest neighborhoods and attending the worst schools….half of the black children growing up on the bottom rung remain stuck there as adults (51%) compared to just one in four whites (23%).
We’ve always referred to upward social mobility as the American Dream. Then do we know why this American Dream is in a much better shape north of our border, in Canada? This report sites explanations including wider differences in school quality in the US, higher rates of teen pregnancy, and a bigger gap in college graduation rates by family background. Optimism about the American Dream will fade further as meritocracy is fiercely pressured from two sides: a growing economic divide between earned income and inherited wealth; and a growing social divide marked by differences in education, race and family structure.
Poverty remains a harsh reality for all Americans. It must be a harsh reality for business, social and political leaders as well. For 2013, Brookings estimates of the poverty rate for all persons and for children are 14.9% and 21.8%, respectively. No statistical difference from 2012, despite unemployment rate falling by 23%. Think of it this way, a headline adult poverty rate of 14.9% means 47.0 million people—as many as are living in both New York and Texas combined. The children’s rate of 21.8% translates to 15.7 million children. In other words, as of 2013, about one in three people living in poverty in the United States was a child. Think of what that might say for the future of this nation.
The silver lining here is that analysts predict there will be a gradual decline in the headline poverty rate for the foreseeable future, although they don’t expect it to return to its pre-Great Recession level by 2024 despite the fact the unemployment rate is projected to do so. They conclude that there has been a reasonable effort supporting people with various forms of cash (tax credits) and noncash assistance (health care, housing, nutrition, child care) despite a severely depressed economy and an unprecedented lack of jobs. Whether these programs will be enough to fight the ongoing tide of demographic changes (e.g., more single parent families) is doubtful.
We need more…primarily in the forms of education and job training. If not for the sake of social implications, for the sake of business success. I can not imagine these growing poverty rates helping businesses at all. We all know that economic and business growth comes from a growing and thriving middle class.
Like to hear your thoughts and comments below…..
Finally….!!! There is a study that proves what I have been saying for years. This study shows that when women and millennials (aka Gen Y) are in charge, big things happen and organizations succeed. This is not a passing trend. Having millennials and women in leadership positions directly correlates with the success of a company.
The Global Leadership Forecast looked at the workforce issues affecting 13,124 leaders from around the world, representing 48 countries and 32 major industries. Of the participating organizations, those in the top 20% financially had almost twice as many women in leadership roles, as well as more high-potential women holding those roles. Does gender diversity pay off? Yes…!!! Absolutely…..!!!
Also, companies with a 30% proportion of young people in higher roles saw “aggressive growth,” according to the study. When it’s more like 20%, they saw “little to low growth” rates. Granted, they leave organizations faster (within a year) and less engaged than other groups, but those are opportunities for companies to overcome. But how can we ignore the success results of having women in leadership roles?
Even beyond the business success, there is all the life ending crises around the globe. Heart breaking. I couldn’t even get myself to write a business blog lately. Who would want to read about cultural change and macro trends when faced with such never ending wars of domination and control? I even read Gaza-tweets saying women should stop having children until men learn not to kill them. Then I thought, it’s the leadership, stupid….always has been and always will be. What this study doesn’t cover is what would happen if we had more women and millennials in political leaderships. Would things be different? I’d say…Yes….!!!
Sure, as long as there is life, there is death. Can I say as long as there is love, there is war. Maybe. But can we move the needle by stepping into the New World order and starting to change our existing homogeneous leadership in businesses and politics. If not for a better world to live in, for higher profit for all. Let’s start sharing these studies.
Work/Life balance has been in the forefront of business productivity plans for over a decade as more women entered the work force in management positions and contributed to better company performance. What started out as a gender issue, later became a generational issue, and now it’s a cultural issue. With 70% of US moms working in 2014, the cultural conversation has shifted from whether women should work outside of home to how do we understand the needs and values of the working parents, and tailor policies accordingly, to attract and retain the best talent regardless of gender and/or generation. Talent is a company’s most powerful sustainable competitive advantage. These valuable insights are extremely important in branding strategies of your value propositions to the new world marketplace customers as well.
WMRI (Working Mother Research Institute) recently conducted a fascinating study on 3 generations of men and women that make up majority of the work force now: Baby Boomers (1946-1964), Gen X (1965-1980) and Gen Y, aka millennials (1981-2000). Interesting similarities and differences between generations of parents as it relates to the best ways to manage work and personal lives….clearly common grounds for all working parents as well as areas where generational and gender attitudes diverge…..
Do you remember Gen X being referred to as slackers years ago? They earned this reputation mainly because they were the first generation that demanded work/life balance. For work-centric boomers, they were slackers. Can you imagine what Boomer bosses are going through now with Millennials? I’ve spoken to many business leaders who stereotype and mischaracterize Millennial’s love and expectation of work/life balance as laziness and lack of ambition, versus a cultural shift and thoughtful re-prioritization of personal and family values.
This WMRI extensive study clearly outlines that Gen Y moms feel far more optimistic and happy than previous generations—mostly because of the support they are receiving from their spouses (as equal active partners) but also from their parents and managers. Gen-Xers tend to be stressed often viewing work as a financial necessity…but they are ambitious, highly educated and tech savvy, and overwhelmingly part of the dual-earner couples. And baby boomers feeling stretched as new demands of caring for parents, retirement and aging are upon them….hard to imagine when they find the time to look and feel younger than their age. The only group that outshine Millennials in their optimism is the female breadwinners—in every category. Interesting, huh?
Couple of surprises about Millennials, even for me…although they are cheery about family finances (64%), pleased with their relationship with their spouses and partners (71%) and were even happier about contributions fathers make in caring for their children (73%)…and although this generation is more career-minded than the previous two….they are more conflicted about child care and career. Most agree that one parent should be home to care for the kids (60%) and home when a child gets there (83%). And this is the generation that feels free to choose between work and staying home and they figure out how. Don’t be surprised if Millennial parents choose to stay at home for some years during their career. Providing flexibility may or may not be enough for them. More than half of all men and women in Gen Y think flex causes work to interfere with family time. So separation of work and family is more important to them. And encouraging unplugging even more so, specially at nights, weekends, vacations, etc.
Depending on your perception, this may emphasize some stereotypes about laziness and sense of entitlements for this generation, but like it or not, this is the future work force. Millennial’s need to unplug is not to avoid hard work, but to help them fuel for the job—whereas boomers and Gen X’ers liked the always-on, always-connected work culture that gave them flexibility of working remotely. Let’s not mischaracterize these cultural shifts in needs and values. The always-on fatigue is somewhat evident in previous generations.
What everyone wants most in the workplace, no matter the gender or generation, are job security and stability, competitive earnings and flexible schedule and culture. But communicating each for different generations may be very different. The key is ensuring that the flex options match the needs of each life stage.
Here’s the common ground regardless of gender or generation…top 3:
- Couples should have equal input of how income is used no matter who earns what
- Children should be cared for equally by both parents
- Work and personal time should be kept separate
Now ask yourself if your current business practices and policies support these values? How about your branding and marketing strategies? I’m starting to see a few fathers in commercials but are we representing working parents both equally caring for children and deciding on spending? Think about it…this is a huge opportunity.
I have written about many studies that have shown that Millennial dads are more enthusiastic and engaged with their kids than previous generations. The latest Pew research released this month revealed that more dads are staying home with the kids. Although this study did not break down by generation, it showed an overall rise of stay at home dads in recent years. High unemployment rates around the great recession contributed to this increase, but the biggest contributor to long-terms growth is number of fathers who stay at home primarily to care for their family. Even more interesting and noteworthy is that working fathers with children under 18 are just as likely as working mothers to say that it is difficult to balance work and family. Roughly equal shares of working fathers (48%) and mothers (52%) prefer to be at home raising their children, but they need to work because they need the income.
These are the trends that will likely have dramatic impact on workplace policies in the not-so-distant future for both mothers and fathers. And they should have dramatic impact on your marketing and branding strategies today and onward. Do you want to have a powerful competitive differentiation and advantage? Start embracing these cultural shifts in needs and values.
Are you ready for the shift?
Keep staying informed, and please share your thoughts and comments below….
Throughout my life in the US, I was often asked “where are you from?” Of course, I looked and sounded different and it was obvious I wasn’t born here. This question used to bother many immigrants, but not me. Perhaps I counted my blessings that it was never “what are you?” … or maybe felt it was a great conversation starter. And as the face of America started changing drastically during the past decade, coupled with many great diversity and inclusion initiatives, a lot of these questions went away for most of us in today’s presumably more open and accepting world.
But would you believe me if I told you we may start getting a lot more of these “what are you” questions from the curious yet less polite among us? And not because the inclusion initiatives failed, but because we’re no longer divided into red, yellow, brown, black and white varieties. The skins are no longer just black, white and brown….hairs blonde, brunette or red….eyes either blue, green or brown….the faces now are a unique blend and mixture of all in no apparent pattern or structure.
I saw these pictures from National Georgraphic and I was blown away. Great article too. Not because I haven’t seen or known anyone like this, but because no one ever captured and published it. A must see (click here to view)…I think it’s beautiful.
You’ve heard me speak and write about the multiracial growth for a few years now. The US census bureau started collecting details on multiracial population since 2000 when it first allowed respondents to check off more than one box for race…and 6.8 million people did so. Ten years later that number jumped by 32% to 9 million, making multiracials one of the fastest growing population in the US. We’ve reached a point that we can no longer define race biologically, anthropologically or genetically. Racial identity is a highly nuanced concept, and a very personal one influenced by culture, politics, religion, history and geography. And census bureau knows that.
To be blunt, we’ve always used creative names to describe mixed breeds of our beloved pets. My dogs, Tai and Chi, are Chugs (chiwawa/pug). And puggles (beagle/pug) even have their own web site. So don’t be surprised if you start hearing the same creative mix to describe multiracial generation. On playgrounds and college campuses, you’ll hear homespun terms such as Blackanese, Filatino, Chicanese, and Korgentinian. (The generation past Gen Y is already called Pluraist…I will write a blog about them soon.) Don’t be surprised if we end up reconsidering existing racial definitions and identities.
Although inter-racial marriages have tripled since the 80’s in this country (currently at 8.4%), a major cause for multiracial population increase, recent Cheerios ad featuring an interracial family promoted a barrage of hateful responses, including “DIEversity.” We hear similar outrage in Europe against multiculturalism due to muslim population increase. Sadly, but true, the current racial inequalities are real for interracial relationships equally. And I’m not naive enough to claim that the election of Barrack Obama has fixed it all. But I am suggesting that the new face of America is changing a lot faster than we all expected. These beautiful pictures say America will look like this in 2050, and I’m here to tell you, it’s more like 2043.
William Frey with Brookings institute recently reported that based on the most recent numbers, we’re beginning to reach a tipping point…and for the first time in the last century, we have more White deaths than births creating an older age structure. This is not an epidemic of death but one caused by lower fertility rate among aging whites. Not a big surprise. Everyone knew this would happen by 2020, but Frey reports that they are seeing this in 2012 numbers….8 years earlier and much sooner than expected. For the first time, half of children under 5 are non-white and 14 states are minority-majority. The young minority population is on the rise and will be the main work population in the next two decades as 10-12 million white boomers retire. Like it or not, this is good news. Otherwise, we will end up with declining labor force population much like Europe. It is the younger multiculturals that will help our country stay afloat.
Even beyond the work force, consider the changing customers and consumers of your product and services. Want to grow and succeed in The New World Marketplace? Consider forsaking your orthodoxies, biases and prejudices first.
Most of all, I do think it’s beautiful. Don’t you?
Keep staying informed, and please share your thoughts and comments below….
New World Trend with Gen Y: new parents, socially conscious & connected, practical, culturally liberal
The Millennial generation, aka Gen Y, is forging a distinctive path into adulthood and parenting, both culturally and economically. While this multicultural generation is very slow in getting married—only 26% versus 36% of Gen X and 48% of boomers (Pew)—once Millennials start a family, their social and consumption behaviors change.
Let’s start with a backdrop on recent technological trends and consumptions… We know that Gen Y is highly connected and highly informed. The number of video-playing devices almost doubled from 2010 to 2012 to nearly four devices per person, according to Magna Global. According to a recent SDL study, millennials check their smartphones 45 times a day, and 5 out of 6 connect with companies on social media networks. This is the generation that orchestrates their own brand experiences across multiple channels and devises—often as many as four devises per day. E-mail is one of their last choices of preference but they share content with peers and other trusted brands through social media. Social networks and customizable news feeds dominate content discovery, with top 3 channels being facebook, twitter and youtube. Importantly, growing a customer relationship isn’t always about selling a product…60% of consumers like it when they receive a touchpoint that’s not related to selling a product. Counter intuitive? Not really.
Think of this generation as highly connected and highly informed. Need for constant and instant communication…yet connection and relationship on an individual basis versus trying to fit into a “social norm.” It is about personal growth, relationships and causes—values most important to them.
How they choose to interact with brands is making traditional marketing extinct. Brands must break through millennial’s personal spam folder and provide content that finds them across many channels. In order to win their trust, brands must be Authentic and transparent. And their content must be consistent across all consumed channels and willing to trade campaigns for customer experience and advocacy.
There is an important cultural transformation taking place in the youth minds of the your current and future customers. They are transforming business and branding norms. I always say….Embrace diversity, freedom, equality, adventure, inspiration and social consciousness in your branding messages, and this market will relate. More importantly, it is all about staying color blind and gender neutral. Diversity, multiculturalism and acceptance of all people goes way beyond race and gender. A survey from the Public Religion Research Institute showed at least a 20-point gap between Millennials and older generations when it came to gay & lesbian rights. Even Chick-Fil-A CEO apologises for gay marriage statements to stay relevant in The New World Marketplace.
Although unattached to organized religion, politics and marriage, Millennials are entering parenthood (10.8 million) with some distinctive cultural changes. Last year, I wrote a blog Dad is the new Mom. Since then, there have been numerous articles about higher level of involvement about Millennial dads being far more involved with raising their kids and playing an active role with all HH duties. They view head of HH as a partnership. What is also noteworthy is a recent study by Barkley showing that Millennials, now the new parents, prefer modesty and practicality over status. While this may sound like a normal transition into a family life, Gen Y favors brands such as Walmert, Costco, Target, Kohl’s and K-mart far more than previous generations….they even prefer these brands over the web darling Amazon. Makes sense, given that this is the generation that entered adulthood during dot-com bust, 9/11, and big financial and housing crises. Many were just entering the work force when 2008 recession hit, facing high unemployment and college tuition debt. Same study showed that 50% of Gen Y parents buy products that support causes and charities. Branding implications? All the tech trends should be positioned as practicality, not flashy status symbol. Reconsider marketing strategies to reach this generation.
Although I’m sharing latest Gen Y trends, these trends also apply to Gen X and baby boomers for Gen Y has the greatest influence on previous generations and cultural evolution as a whole. And even more so, older generations are redefining ageism. This year, last of the boomers will turn 50. And next year, in 2015, the first of Generation X starts turning 50 (with the youngest turning 35). Like the younger Boomers who came before them, they will also bring a youthful attitude to the life after 50 with higher emphasis on self-importance and quality of life. Yes, we refuse to define ourselves by age and cultural limitations our societies put on aging. (For more on this, also ready my blog, 50 is the new 30)
Understanding Gen Y and knowing how to reach them will not only ensure your long term success, but also enable your brand to leverage on this cultural evolution impacting our societies cross-gnerationally. Are you ready to shift? Are you willing and ready to become your own future rival?
Love to hear your thoughts…share your comments below….
Do you know the underlying needs and values to address women effectively? 10 questions to ask your strategy team
Since the Wave 5 of the Ipsos MediaCT Audience Measurement Group came out earlier this month about Women, Power & Money, I read myriad of articles on the web. There was one in particular by MediaPost which intrigued me, examining American women’s lives, lifestyles and marketplace choices across three generations—Gen Y, Gen X and Baby Boomers. I thought the findings identified cultural shifts in women’s priorities and how women are shaping the leadership and financial course of The New World Marketplace. Of course, as an X-CMO, I thought they were all missing what companies and brands should do differently with their strategic positioning and branding messages with these new findings. But that is why you are here, reading my blog.
There is no doubt that, despite gender lags in pay and salary negotiations, American women are feeling increasingly empowered, independent, knowledgeable and successful. According to Allianz women money and power research, women made up half of all stock-market investors and controlled 48% of estates worth more than $5 million in 2006-2007. By 2011 women controlled over 50% of the United States’ wealth, and 60% of women with business degrees out-earn their husbands and describe themselves as primary breadwinner. And according to the latest U.S. Census, regardless of educational attainments, women out-earn their male partners in 22% of households….while this is not a big number worth bragging, it is a far cry from Cinderella archetype.
However, there are radically differing perceptions of financial responsibilities between women and men, says the report. Women perceive controlling day-to-day spending, with ¾ or more feeling responsible for household purchases, while big-ticket purchases are considered joint responsibility. Men perceive differently, seeing day-to-day decisions jointly, and big-ticket purchases as largely theirs. Regardless of this differing perception, it makes sense, in any healthy relationship, to discuss and agree on big-ticket and joint-household purchases…while day-to-day spending may not warrant negotiations. The same is true in any Corporate structure of financial responsibilities and sign-offs, isn’t it? This speaks greatly to who should be targeted for what product/service purchases, singularly or jointly, varying by age/generation, culture, income and lifestyle.
Let’s face it. Since the recession, messages of price value and affordability resonate across genders, cultures and generations. But throughout the Ipsos study, women show greater tendencies toward price and value (despite income), more inclination to spend on “experiences”, and more openness to new brands….which make them less brand loyal (only 29% express brand loyalty). Men are more likely to spend on products, less price focused (except for financial services) and show preference for familiar brands. For women, the security and freedom money brings is 15-20 times more important than the status and respect it affords.
This report also highlights key generational differences:
- Boomer women perceive more differences between men and women. However, in my opinion, this is the generation that taught Gen Y about gender equality and “girls can do anything boys can do.” The study shows that they are more swayed by messages related to “values” and corporate social responsibility, but I believe they are also leading the way with embracing the major cultural shifts for the younger generation…for their sons and daughters.
- Gen X women are solidly in the lifestage of family formation and its associated trade-offs. They seem more financially constrained and price-conscious—so price/value messages resonate best with this generation of women, and considered necessity.
- Gen Y women, aka millenials, feel empowered and equal to men, and are more likely to describe themselves as smart (70% vs. 54% men). But they also feel more stressed and exhausted in an uphill climb in achieving equal results with men. Gen Y is also a global generation of women with perspectives and marketplace preferences that transcend gender and cultural borders, and are inspired by shared experiences of technology, innovation, social media, and new creative brands.
I believe it is the Gen Y women that will finally close the gender inequality in corridors of power in the future. This new generation of women not only feel more ambitious, independent, smart and educated, but they are also less likely than men to be living with their parents—32% versus 40% of men–continuing a long-term gender gap in the share of young adults living at home, according to Pew research.
In my book, I cited the Levi Strauss Millennial study that showed values such as independence (96%) and being able to shape their own future (87%) trump everything… including becoming a mom (68%) and marriage (only 50%). This generation of women who grew up with executive mothers see the hard-working, hard-charging work life as “extreme” and costs too great. This is the most educated cohort of all times with a zest for entrepreneurship, if for nothing else, so they can shape their own future. So clearly they have the greatest influence on cultural evolution for women. (Also read, Evolving Archetypes & Rise of Women)
If you think about it, these underlying “values” and “needs” have major implications in building emotional connections through your branding and communication strategies and messages. More importantly, they help define need-based targeting for brand products and services. For example, price/value is increasingly becoming a greater and greater “need” for women in providing quality life for families, and brands have greater and greater “need” to differentiate amidst the clutter with lower brand loyalties among women consumers. Generational life phase clearly bring forth different set of needs, but the aspirational values for women cross over generationally and demographically.
Targeting women, in general, is an economic imperative and strategic necessity for profitable growth. Targeting women effectively can also serve as a key strategic differentiation for companies. Women not only control majority of buying decisions, but they also demand change and expect it to be meaningful.
If I was consulting for your company, I’d start with asking your strategy and marketing teams these 10 key questions. Here they are…go ahead and ask your team….this is good starting point for your strategic discussions around your Value Propositions and branding/communication strategies:
- Have we re-evaluated our core target to primarily include women ?
- Have we defined which women, which needs and at what relative price?
- Does our Value Proposition(s) identify and align with evolving needs and values?
- How do we differentiate from competition? Is this clearly being communicated?
- Do we know which one of our products/services is “her decision” alone, and which ones are joint with her partner? Are we communicating accordingly?
- Are we enhancing “her experience”? If so, how are we communicating this?
- Does she consider us “affordable” relative to competition? (Note: affordable is not the same as cheap)
- Are we avoiding gender biases and stereotypes in our communication strategies?
- Have we identified the sweet spot of commonalities cross-generationally?
- Are we recognizing and acknowledging The New World Modern Woman?
Can you and your team answer these questions effectively? Are you ready to shift?
If you like this blog, please click below and share…..and I love to read your thoughts and comments too…!!!